AWWA Offers New Affordability Webinar

Our colleagues at AWWA are offering a no cost webinar for AWWA Members (others – $125) on the subject of affordability and how utilities are striving to better support their low income customers.

DATE:  February 28, 2018

TIME:  1:00-2:30PM

REGISTER:  Here

Affordability of water service is at the forefront of many challenges water systems face today.  Implementing a customer assistance program (CA) can ameliorate the effect of high water bills on vulnerable and low income customers.

This webinar is an introduction to several models and approaches utilities are using to assist low-income customers and the tools the utilities are using to effectively reach low-income communities.  These models are presented against the backdrop of “Navigating Legal Pathways to Rate-Funded Customer Assistance Programs.” This new report along with additional information from US EPA and others means that the conversation has advanced considerably in the last few years and considerable new information is available.